FAQs
General Information
Choose your necessary products and click on ‘Add to Cart’. Then go to go to cart option from header section. Then go to ‘View Cart’ to confirm by checking your selected products or directly click on ‘Checkout’ button and fill up the following checkout form correctly with your Name, Address, Mobile Number and Email address. After felling up the form correctly, then select a payment option and place the order.
You can locate and found all your needed books from website menus and catagory item. You also found needed books easily by using search box panel.
We are very careful about delevered books and other accessories products. If you received any incorrect or damaged books and other products from us, you can return and replace with our happy return and replacement policy. Visit to know about our happy return and replacement policy
Yes, you can.
You can check order status by visiting our order tracking service. Click the link Track Order to check your order status.
Yes, You can. To place order call +88-01315-793779 from Saturday – Thrusday at 09 am – 08 pm.
No, you do not need any account to place an order. But if you have an registered account, you can enjoy all facilities of BDLIBRARY.
Payment
Yes, BDLIBRARY respects to all of our honorable customers. We always try to provide the best services for our customers and we are committed to keep secure our customers privacy. To know more about privacy policy, visit our Privacy Policy page.
At present BDLIBRARY offers only Cash on Delivery (COD) as a payment method. Besides this payment method we will provide Debit/Credit Card (VISA, Master Card, DBBL Nexus etc.), Mobile Banking (bKash, DBBL Mobile Banking) as payment method which features already is under processing.
Yes, it safe and secured.
Credit/Debit card charged after completing checkout.
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Shipping
Courier services.
No, we provide all shipment and services only in whole Bangladesh.
Actually product package delivery period totally depend on highway situation. So we will arrange for shipment of the products to you. Shipping schedules are estimates only and cannot be guaranteed. We are not liable for any delays in the shipments. Sometimes, delivery may take longer due to bad weather, political disruptions and other unforeseen circumstances. Title and risk of loss and damages pass on to you upon the products delivery to you.
If a user has placed an order before, the wallet money will not be able to place a new order until the order is delivered. That is, the new order cannot be paid through the wallet until the previous order is successfully delivered. For more details visit Delivery & Payment information.
Returns and Refund
After placing an order, if you need to cancel or change the order you have to contact BDLIBRARY Customer Care team by calling “+88-01315-793779″ or by emailing “[email protected]” within 02 hours after placing your order.
Contact BDLIBRARY Customer Care team by calling “+88-01315-793779″ or by emailing “[email protected]” within 03 days after receiving your order.
You have to send the product on your own to our office address. Once we pick up or receive your return, we will do a quality check of the product at our end and if a return is invalid, we will replace the product with a new one or we will proceed with the refund.
To know more about our Return & Refund policy. Visit our Return & Refund Policy page.
